Returns & Exchanges
At ALMAGEMS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. If your piece isn't perfect, our hassle-free process ensures a smooth exchange or a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the jewelry in its original designer packaging and secure it inside a sturdy shipping box to ensure safe transit back to our studio.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your package.
Receive Your Refund
Once our quality assurance team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing